The “other” message folder on Facebook – you could be missing out on wins!


The “other” messages folder on Facebook

This was recently brought to my attention, and I had absolutely no idea about this.  I imagine most of you don’t either.  On Facebook, there are your regular messages (private), but did you know that there is also another folder?  This one is labelled “other”.  I just checked mine and I found a huge amount of messages that I didn’t even know about!  Most weren’t important, but many other folks I have talked reported finding actual winning notifications in that folder.

According to the Facebook ToS, when a company holds a contest on Facebook, they “must not notify winners through Facebook, such as through Facebook messages, chat, or posts on profiles (timelines) or Pages”. Not only can winners be missing out on prizes when they are notified via messages, it is against the guidelines to notify in that manner.  Since not all companies appear to follow these rules, it’s up to you to check to see if you are a winner.

To find your “other” folder on Facebook, go your Facebook “home” screen. On the upper left hand side, you will see your messages (with a number next to it), like this:

Click on messages, then you should see the word “other” right under messages (still on the left hand side):

Chances are you will have a huge, gigantic list of messages you didn’t even know existed! When you click on a message, you will see all messages from that sender in a group. After you have looked at all of their messages, you have a few options of what to do with them.

If you want to save/archive the message for future reference, you would click the “x” next to the message. This will archive it (which will only put the message at the very end of the rest of the messages).

If you choose not to archive, you have other choices:

When you click on a message by a certain sender (it will tell you how many messages there are), click on their message and it will pull them all up.

From here, click on “actions” (top right of page), and you will see a pull down menu. Several options will show, including the option to delete all messages (this means all by this sender – not all messages in your box). You can also choose to move this string of messages to your regular message inbox, or you can forward, mark as unread, etc.

This will take awhile to go through initially, but once you have your “other” messages under control, it will be easier to keep up with them, and to check daily for possible win notifications, or other messages that might be important.

Were you aware of the “other” messages on Facebook?



About Author

Jennifer Regan is the owner/editor-in-chief of Eighty MPH Mom, a family-friendly blog. She is active in Brand Ambassadorships and campaigns, and is active in social media, helping brands promote!


  1. CRAP! I won a plum district code three months ago and through the gal spaced on sending it to me. NOPE – it’s in there. Thank you so much for sharing this!

  2. Thanks for letting me know…I had no idea. There was a winning notificiation from August that I never replied to because I didnt know it was there. ! Cleaning it out and keeping up with it. Thanks for sharing this!

    • You are welcome! I had a reader email me this morning that she found 3 wins in her “other” folder.

      I wonder how Facebook determines what goes in the regular messages and what goes in “other”? Why don’t they put them all in one place? LOL.

  3. I had absolutely NO idea about this! Thankfully when I checked, I only had about 9 and none of them were very important, but there were a few contests that I missed O.o

    Thanks so much for the information Jennifer!

  4. Thank you for letting us know this. I wish Facebook would stop making so many changes because it’s too crazy and confusing. I even had some problems findings wall posts from others until I realized you have to click on three different things and they show up.

  5. I did not know this. I don’t know how I could have missed it but since Facebook is always changing who knows how long it’s been there. Thanks for sharing!

  6. I had a bazillion messages. One quote caught my eye: “So I’m trying to find the most effective way to share info and updates and now FB is telling me that I will not be able to do this after 9/30.’
    And sure enough, none of the messages were dated after 9/30.

  7. Wow, no clue that was there. I’m so bad at this facebook stuff so it doesn’t surprise me. Thanks for posting about this!

  8. Hi, I knew about the others inbox and used to get at least 5 messages per day then one day they just stopped and I have not had one since. My profile is set to anyone can send me a message, do I need to do anything else I would hate to miss out on a win.

    Tracey x

  9. hello.. need help here… i can see my other folder as a administrator user (@ my main page) but in other page that i create (same account) y have some messages and today i sent a message to these folder and dont know how to get it back .. i cant see where is the “other folder” once im into my secondary page … thank you

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