Nowadays, it isn’t enough to sell a good product. Competitive vendors and retailers know that in order to acquire and keep clients, they will have to provide the best customer service experience possible. One of the best ways to show this would be to ensure that all transactions are done in the most convenient manner, from start to finish.
Brilliance, a major player in the diamond and jewelry industry, would even argue that customer service should extend even after the purchase has been done. To forge a lasting relationship with their clients, Brilliance offers an array of unique services to complement their prestigious selection of certified diamonds, used diamond engagement rings and other fine jewelry.
Initially, site visitors and potential customers are treated to extensive resources on diamonds and jewelry on Brilliance’s Education page to help them make an informed decision. The website also has useful tools such as the Diamond Search and Diamond Comparison which sorts and compares all loose diamonds in Brilliance’s inventory according to shape, price, carat, cut, color, clarity etc. Customers are also assured that all indicated prices are the competitively low with Brilliance’s Low Price Guarantee.
Once the customer has decided on a product, he can simply add it to his cart and check out without any worries. Brilliance is a BBB accredited business with a secure shopping site protected by McAfee, COMODO and TRUSTe. Once the transaction has been made, the order is shipped fully insured, using only the most reputable and reliable courier services. Most orders also qualify for Free Complementary Shipping and all items come an elegant Brilliance Presentation Box which includes a detailed Gemological Appraisal certified a Brilliance Master Gemologist, a CD with electronic versions of your receipt, appraisal, and certificate (if applicable) and a soft jewelry care cloth.
All products come with a Lifetime Warranty, with Lifetime Upgrades on certified loose diamonds and Free Resizing on all rings. In the event that a customer changes his mind about his purchase, he can return the item within 30 days and have his money refunded, no questions asked.
These are only some of the many services which Brilliance.com offers to both new and past clients. With over 20 years of experience, they have become a reputable jeweler that has amassed quite a history of satisfied clients. Interested shoppers who wish to know more about their products can use their Live Help or Personal Shopper support options at their website www.brilliance.com.
** This is a guest post from Brilliance. The opinions are those of poster only. Eighty MPH Mom has never purchased from them, and has no personal experience with them.
